运输客服专员岗位职责

Customer Support Specialist 运输客服专员 恒流管理咨询(上海)有限公司 恒流管理咨询(上海)有限公司,恒流 As an award-winning employer and full-range provider of supply chain optimization services, 4flow combines consulting, software development, and integrated supply chain services into one innovative business model. Our business unit 4flow management continuously plans, optimizes, and manages supply chain networks as a neutral 4PL with innovative concepts in transportation and network management.

作为一家备受赞誉的雇主和提供全方位供应链优化的服务商,4flow结合咨询、软件开发和集成的供应链服务为一体建立了一个创新的商业模式。我们的4flow管理部门作为一个中立的第四方物流,在运输和网络管理的领域以创新的理念持续计划、优化和管理供应链网络。

As a German company operating globally, we are looking for a motivated team member for our Changzhou office who shares our enthusiasm for logistics and supply chain management. You will take an active part in 4flow’s projects for our multinational customers in China as a:

作为一家全球运营的德国企业,我们设在常州的办公室正在招募客户服务专员,期待热爱物流和供应链管理的你加入我们,你将在工作中密切接触到我们在中国的跨国公司的客户项目:

Your responsibilities(岗位职责)

As a member of the 4flow team, you will manage the efficient movement of goods through our customers’ logistics networks in order to ensure material availability. Your primary tasks in this position will include:

作为4flow团队的一员,你需要通过管理客户的物流网络,使物料高效地运转以确保物料的可用性。主要职责如下:

• Guaranteeing the execution of all areas of transportation for daily operations on a shift basis using our transportation management system

通过我们的运输管理系统,确保每个班次的员工都能执行全方位的日常运输管理。

• Handling shipping exceptions while ensuring that information flows to the customer and other relevant parties

负责日常运送异常的处理,确保相关信息通知到客户和相关部门。

• Reviewing and checking invoices from the carriers and other service providers

负责检查核对来自承运商以及其他服务商的发票。

Your profile(岗位要求)

• Bachelor’s or master’s degree and relevant experience in a service-oriented field (preferably in customer service and/or logistics) for an international company in the automotive industry or with a logistics service provider

大学本科或研究生学历,有在跨国汽车行业或物流服务商从事服务导向领域的工作经验(客户服务和/或物流部门优先)

• Experienced in using IT systems and working structured and solution-focused while showing customer service

能在客户服务过程中熟练使用IT 系统,有条理地工作和提供解决方案。

• Native speaker of Mandarin with good English reading and writing and basic conversational skills.

母语为普通话,英语读写能力良好并有基本的口语交流能力。

• Willing to accept extensive English training to improve oral English skills.

愿意接受英语培训以提高英语口语能力。

We offer

A competitive base salary, an attractive bonus system and fringe benefits await you. In addition, our talent management program creates a professional framework for high performers, offering candidates like you an exciting international career at a leading international 4PL provider. You will work together with an excellent team of colleagues eager to share their know-how and experience.

我们提供具有竞争力的薪水,有诱惑力的奖金体系以及额外福利。另外,我们为优秀员工提供人才培养计划,让你能在一流的国际第四方物流供应商中拥有精彩的国际职业生涯。你会和一个卓越的团队一起工作,彼此分享各自的所学和经验。

Are you interested in joining 4flow? Please apply by submitting your English resume/CV, cover letter and desired salary through our job portal.

你有兴趣加入4flow 吗?请发送你的英文简历、求职信以及期望的薪资至我们的门户网站。